Utility Billing

The City of Klamath Falls Utility Department strives to give our community the best service we possibly can. This includes information about utility services, policies and procedures, and answers to commonly asked questions about bills, payments, deposits, and other important service questions. We hope that by providing the following information to our customers, we can work together to ensure efficient operation of our community's utility service.

UPDATED WATER AND SEWER RATES

Effective January 1, 2012 the City's water and sewer rates will change. Please click here to review the new rate information.

Should you have additional questions, please contact the Utility Billing Department at (541) 883-5301.

Billing Procedures

There are approximately 16,070 customers within the City utility system. City Utilities can include Water, Sewer, Street Lights, Geothermal, and Fire Protection services. To accomplish billing on a monthly basis, customers' meters are read once each month, by area, throughout the month. This means that customers throughout the City will receive their bills on different dates throughout the month, and will have different due dates. Bills are due approximately 15 days from the billing date. Please see Water & Sewer rates.

The City will adjust the sewer portion of your bill due to a leak, once every calendar year.

Drop Boxes & Direct Payments

Drop Boxes have been installed in the following locations to provide convenience in paying utility bills. Payments dropped in these locations are

picked up three times per week - Monday, Wednesday, and Friday - and are processed the next business day. Please be aware that if your payment is late, drop box payments may delay our processing of your payment, and could result in a Final Notice, or possibly even a disconnection. There is also the option of direct payment: Utility Billing Bank Draft Authorization Form (PDF)

Drop Box Locations

Click on a Blue Dot for location information and directions.