Klamath Falls - City of Sunshine

Water Division

The Water Division provides water to over 40,000 urban area residents of the Klamath Basin. The Division is responsible for daily operation and maintenance of 13 groundwater wells, 21 pumping stations, 22 water reservoirs with a storage capacity of 16 million gallons and more than 250 miles of transmission and distribution mains including 1,026 fire hydrants. Staff is also responsible for maintaining utility maps, working with developers on new additions to the water system, providing underground utility locates, installing and replacing water meters, cross connection control and water quality testing and reporting.

The City's water supply comes from deep groundwater wells ranging in depth from 300 feet to over 1000 feet. The Klamath Falls water supply system is unique in that only 1% of all groundwater supplied water systems in the nation serve more than 10,000 people. The Conger Wellfield consisting of 5 wells is the main water source for the City of Klamath Falls supplying approximately 80% of the total water delivered.

In February 2000 the Water/ Geothermal Division  developed a five-year Capital Improvement Plan that, inclusive of the $16.5 million Phase I capital improvement program, could approach over $40.0 million dollars in equipment, facility and infrastructure improvements. The focus of the work, following the Phase I efforts, will be:

  • Additional wastewater treatment facility improvements to meet anticipated effluent water quality restrictions to the Klamath River.
  • Improvements and expansion of the City's storm water collection and site construction runoff management systems to meet EPA Phase II Storm Water Management requirements.
  • Improvements and expansion of the City's Geothermal heating district.

Frequently Asked Questions

DO I NEED A BACKFLOW PREVENTION DEVICE?

Yes. If you have an underground irrigation system for your yard, fire suppression sprinkler system, boiler, pool/spa or water feature, state law requires that you get a backflow prevention assembly to prevent contaminated water from flow back into your drinking water-a serious health hazard.

DO I NEED A PERMIT?

Yes. A plumbing permit is required for all new installations and when altering existing plumbing. A permit may be obtained from the Klamath County Building Department, 305 Main Street, 1st Floor; phone: (541) 883-5121.

HOW DO I GET A WATER METER?

Water meters and services up to 2" are installed by the City. A service request must be submitted to the City Engineering Division located at 226 South 5th Street, Second Floor. Fees must be paid and specific location information completed before City crews will be dispatched to install a water service and/or meter. Fees will vary depending on meter size. Should you have questions about fees, please contact the Engineering Division at (541) 883-5368.

HOW MANY FEET OF PIPELINE DO WE HAVE AND MAINTAIN?

The City of Klamath Falls water system consists of more than 260 miles of pipeline ranging in sizes from 2” to 20”, over 1,100 fire hydrants, 13 ground water wells, 23 water pumping (booster) stations, and 22 water storage reservoirs (tanks) with total storage capacity over 16 million gallons.

HOW MANY WATER SERVICE CONNECTIONS DO WE HAVE?

The City of Klamath Falls Water Division currently has approximately 16,000 service connections to residential, commercial and industrial customers.

METER REPLACEMENT PROGRAM

The City of Klamath Falls maintains an ongoing systematic in-house water meter replacement program in an effort to replace old, inaccurate meters that have been in service for 20 to 40 years or more. As part of the program, personnel have been testing approximately 30% of the removed meters to determine the accuracy of the old meters. 72% of the pulled meters tested at various flow ranges using industry standards failed to accurately register water being delivered to the customer. Every failed meter was registering less water than was actually being delivered. This translates into unaccounted for water loss and loss of revenue for the City. Additional benefits of this program also include less time spent reading meters, fewer reading and billing errors and fewer man hours servicing, repairing and replacing old meters.

WATER PRODUCTION

The City of Klamath Falls pumps and delivers approximately 2.7 billion gallons of water annually. The average peak summer day’s water usage is approximately 16.3 million gallons. Water supplied by The City of Klamath Falls Water System is groundwater source produced by the 13 water production wells which are capable of producing a total of 18,500 gallons per minute or 26.5 million gallons per day. The wells are located in various locations throughout the urban area and range in depth from 300ft. to 1000ft. The Conger Well Field is the primary drinking water source for the majority of the City of Klamath Falls supplying approximately 80% of the total water consumed within the City. The Conger Well Field consists of 5 wells capable of producing up to 20.6 million gallons per day. The Klamath Falls water supply system is unique in that only 1% of all groundwater supplied water systems in the nation serve more than 10,000 people. These groundwater sources tend to be free of impurities and contaminates that are typically present in surface water systems.

WATER TESTING

The City of Klamath Falls Water Division regularly collects potable water samples to be analyzed for 123+ listed potential contaminates as required by the Safe Drinking Water Act, the EPA and the Oregon Department of Human Services Drinking Water Program. Samples are analyzed for microbiological, organic, inorganic and radiological contaminates. Maximum Contaminate Levels (MCL) are established for each contaminate based on the impact to human health. The City water has consistently tested absent for microbiological contamination and has not exceeded an MCL for organic, inorganic or radiological contamination.

WHAT MINIMUM WATER PRESSURE DOES THE CITY PROVIDE?

The City is required by Oregon State Law to maintain a minimum of 20 pounds per square inch (psi) water pressure at all times and under all conditions.

Current City Engineering Construction Standards require a minimum of 42 psi, however, in older existing area pressures may be lower due to undersized piping, area water demands and location/elevation of the service area.

WHAT SIZE IS MY METER?

A standard residential water meter is 5/8" and will flow up to 20 gallons of water per minute. The average home uses 314 gallons per day and 690 gallons per day during peak demand periods.

WHY IS MY WATER DIRTY?
  • A fire hydrant has been opened in a localized area.
  • Construction in a localized area.
  • Increased seasonal demands in localized area.
  • Naturally occurring minerals in the water source. - Increased water velocity in the water lines may dislodge mineral sediment and/or pipe scale causing brown or reddish brown water. White deposits on faucets or other fixtures are generally caused by calcium carbonate which is a natural occurring mineral in the water. The amount of calcium carbonate in the water determines how hard or soft the water is and the City water tends to be soft or moderately soft throughout the system. The water is safe to drink, however a discolored water condition can cause staining of laundry or some plumbing fixtures.

Contact Information

To start, stop or change your water service, to pay your water utility bill, or if you have questions about your utility bill please call: (541) 883-5301.

 For all other Water Department needs, please contact:

Department Phone Fax
Public Works 541-883-5388 541-883-5387

Office Hours:8:00 am - 5:00 pm, Monday - Friday
Closed ALL major holidays.

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